Shop Manager

The Shop Manager is responsible for overseeing the daily operations of the shop, ensuring efficient functioning, profitability, and high levels of customer satisfaction. The Shop Manager will manage staff, handle customer complaints, and implement strategies to achieve sales targets. Key Responsibilities: Manage Daily Operations: Oversee the opening and closing routines, ensuring the shop runs smoothly and efficiently. Staff Management: Hire, train, supervise, and evaluate employees. Prepare work schedules and address employee concerns. Customer Service: Ensure exceptional customer service by setting criteria for staff and handling customer complaints professionally.